Refunds and cancellation
Support handles cancellations, renewals, refunds, and subscription changes. Online payment orders are also reconciled against payment-provider confirmation.
Market information for human review; users make their own decisions and transactions.
ArbPing refund and cancellation policy covering cancellations, renewals, refunds, and online payment orders.
Cancellation
Users can contact support to request non-renewal or service closure. Admin actions should retain reason, operator, and timestamp records.
Refunds
Refund requests are reviewed against the agreed service period, activation status, actual usage, support history, and local law. The current manual process should keep the decision, reason, operator, and timestamp.
Online payment orders
When online checkout is available, payment-provider callbacks determine order status. A confirmed refund or chargeback adjusts the related entitlement, and duplicate callbacks do not activate it twice.