Contact support
Use this page to request a trial, activate a subscription, or get Telegram binding help. Support will review your exchange combination and alert needs before confirming the next step.
Market information for human review; users make their own decisions and transactions.
Submit contact details, plan preference, and monitoring needs so support can confirm the next step.
Request trial or manual activation
Share your exchange combination and alert needs. Support will confirm trial or activation through the contact you provide.
Trials and plans are confirmed by support. The website does not collect payment, and support will not ask for exchange passwords or API keys.
- Support normally confirms Telegram target, trial period, rule volume, and risk acknowledgement.
- After activation, use the member portal to acknowledge risk, bind Telegram, and configure alert conditions.
- Existing members should include account email and notification-log time when contacting support.
Activate and personalize the service in four steps
After a trial request, support activates the membership. Bind Telegram, save alert conditions, and use notification records to confirm that the rule is active.
- 01
Register member
Users register by email, then admin activates a trial or subscription period.
- 02
Bind Telegram
The main path uses a binding code and deep link. Manual Chat ID entry is only for troubleshooting.
- 03
Choose alert conditions
For CEX, choose exchanges, symbols, and estimated value. For DEX, choose an on-chain liquidity pool, CEX market, spread threshold, and delivery route.
- 04
Review notification logs
Every match and delivery leaves a record so users can confirm their rules actually worked.
Before contacting support
Share preferred language, target exchanges, alert preferences, expected use case, and whether you have read the risk disclosure.
Support coverage
Support can help with account activation, subscription state, Telegram binding, alert rules, general product questions, and risk explanations.
What support will not do
Support will not trade for users, custody funds, request exchange passwords, or promise trading outcomes.